Real-Life Roleplays
Practise real situations: café, shop, directions, hotel, doctor.
Use everything you know in five real-world roleplays.
Look & say · Step 1
5 minGet ready
Which situation feels easiest in English?
Which feels hardest?
Pick 1 you want to master today.
Words to learn · Step 2
8 minNew words today
café — order
I'd like a coffee, please.
"I'd like a flat white, please."
shop — pay
How much is this?
"How much is this T-shirt?"
directions — ask
How do I get to…?
"How do I get to the station?"
hotel — check in
I have a reservation under…
"I have a reservation under Smith."
doctor — describe
I don't feel well.
"I don't feel well. I have a headache."
Excuse me
Get attention
"Excuse me, where is the toilet?"
Card or cash?
Payment options
"Can I pay by card?"
Could I have the bill?
Ask for the bill
"Could I have the bill, please?"
Go straight / turn left/right
Directions
"Go straight then turn left."
single / double room
Hotel room types
"A double room for 2 nights."
headache / stomach ache
Common pains
"I have a stomach ache."
Anything else?
Offer more
"Anything else? — No thanks."
Activate · Personalise · Recycle
Use these words now
Make each sentence true for you. Say it aloud to a partner.
Excuse me
"For me, excuse me is …"
Finish the sentence with your own idea.
Card or cash?
"For me, card or cash? is …"
Finish the sentence with your own idea.
hotel — check in
"For me, hotel — check in is …"
Finish the sentence with your own idea.
You'll meet these words again in Reading, Listening, Speaking and Homework.
Tap an item on the left, then tap its match on the right.
Sounds & saying · Step 3
5 minPolite tone
Polite English uses a soft, slightly higher voice and goes UP at requests. Always say 'please' and 'thank you' clearly.
- • Excuse me, ↗ could I have a coffee, please?
- • How much is it? ↗
- • Thank you very much! ↘
Language focus · Step 4
10 minPolite formulas you'll reuse
Quick rule
Polite formulas you'll reuse
All real-life scenes share polite formulas: greet → request → thank → close.
- Use 'Could I…?', 'I'd like…', 'Please', 'Thank you', 'Excuse me'.
Excuse me, could I have…?
I'd like a coffee, please.
How much is it?
Could you help me?
Thank you very much!
Question 1.Polite request:
Question 2.Ask the price:
Question 3.Ask for help:
Question 4.Get someone's attention:
Rebuild each line, spot the natural chunks, then practise responding aloud.
Quick check 1.Polite request uses…
Quick check 2.Always end with…
Reading · Step 5
7 minA busy morning
Maya has a busy morning. ☕ First, she goes to the café: 'Hi, could I have a cappuccino and a croissant, please?' 🛍️ Then she goes to a shop: 'Excuse me, how much is this scarf?' '15 euros.' 'I'll take it. Can I pay by card?' 🗺️ On the street: 'Excuse me, how do I get to the post office?' 'Go straight, then turn left.' 🏨 Later she helps her aunt check in: 'We have a reservation under Lopez. A double room.' 🏥 Finally, at the doctor: 'I don't feel well. I have a headache.'
Question 1.What did Maya order?
Question 2.How much was the scarf?
Question 3.What's wrong at the doctor?
Q1.She paid by card at the shop.
Q2.She turned right after going straight.
Listening · Step 6
10 minMini roleplays
Listening audio
Tap play to listen. Replay as many times as you need.
Café
Hi, what can I get you?
Customer
A latte and a muffin, please.
Shop
Anything else?
Customer
No thanks. How much is it?
Tourist
Excuse me, how do I get to the museum?
Local
Go straight, then turn right at the bank.
Hotel
Welcome! Your name, please?
Guest
Garcia. I have a reservation for two nights.
Doctor
What's the problem?
Patient
I have a stomach ache since this morning.
Question 1.What did the café customer order?
Question 2.Where is the museum?
Question 3.How many nights at the hotel?
Practice · Step 7
8 minChoose the word
Question 1.Could I ___ a coffee, please?
Question 2.___ much is this?
Question 3.Go straight, then ___ left.
Question 4.I have a ___ under Lopez.
Q1.Get attention: ___ me
Q2.Ask price: ___ much is it?
Survival English · Step 8
4 minSpeaking — roleplays
Task
Do 3 different roleplays with your partner (café, directions, hotel). Swap roles each time.
Strategy
Greet → request politely → answer back → thank → close. Don't worry about perfect grammar; focus on flow.
Example
A: Good morning, how can I help? B: I'd like a single room for tonight, please. A: Sure, could I see your passport? B: Here you are. Thank you!
Writing · Step 9
5 minWrite a little
Your task
Write 3 short dialogues (6 lines each) for 3 different real-life situations.
Show model answer
CAFÉ — A: Hi, what can I get you? B: A flat white, please. A: To stay or to go? B: To stay. A: 3 euros, please. B: Thanks! SHOP — A: How much is this hat? B: 12€. A: Can I pay by card? B: Of course. A: Thanks! B: Have a nice day. DIRECTIONS — A: Excuse me, where is the bank? B: Straight, then turn left. A: How long? B: 5 minutes. A: Thank you! B: You're welcome.
Speaking · Step 10
12 minTalk together
Pairs: pick 3 of the 5 scenes and roleplay them. Swap roles. Try to use 1 polite formula in every line.
Useful phrases
- • Excuse me…
- • Could I have…?
- • I'd like…
- • How much / How do I get to…?
- • Thank you very much!
- AHi, what can I get you?
- B_______________
- AExcuse me, where is the toilet?
- B_______________
- AWhat's the problem?
- B_______________
Homework · Step 11
Take-homePractice at home
Record yourself doing 3 roleplays alone (both voices).
Write 3 short dialogues for 3 situations.
Learn 12 polite real-life phrases.
Recap · Step 12
3 minWhat you learned
- 🎭 You can do 5 real-life roleplays.
- ☕ You can order, pay and check in.
- 🗺️ You can ask for directions.
- 🏥 You can describe a problem at the doctor.